HOW DO I MAKE A RETURN OR CLAIM?
For a fast and easy return/claim process, you will have to register your return online through our return flow below.
Simply complete each step of the flow – then you will be ready to send your item(s) back to us, with the return label you’re getting at the end of the flow. Print it, stick it to the pack, and deliver it at your local DHL access point.
How do I make a return?
You can return your purchase or parts of it for up to 90 days after you have received your shipment. To make a return, click here and create your return. You will need your order number and your order confirmation e-mail (the receipt you got when you made the order). Once your return has been created, a return label will be sent to you by e-mail. You must print this return label and attach it to your parcel. (Put den også ind I den generelle FAQ.
I have regretted my order and wish to return it.
If you regret your order, please proceed with your return by following the return flow above. It will provide you/us with the necessary information to handle your return and also give you a shipping label.
Can I try the products on, and then return them afterwards?
You can surely try your clothes on. However, if you intend to return your item(s), it is important that you do not remove any hangtags as well as keep all original packaging on the product.
Are you offering free returns?
Yes! We are offering free returns on ALL orders within our 90 days return policy. To claim your free return, please follow the return flow above, which will end up providing you with a return label – print it, stick it to the pack, and ship it through your local DHL access point - https://locator.dhl.com/.
Can I cancel the purchase by refusing to accept the parcel?
No, it is not possible to refuse the package when delivered to you unless you have been in contact with our customer service, and we have agreed upon this.
Where will my money be refunded to?
Your money will always be transferred back to the account used to make the purchase. This is to prevent fraud and to make sure the money gets back into the right hands. If your account is closed, please contact [email protected]. If you bought an item with a gift card, then follow the flow, and message sales support afterwards.
When will I get my money back?
We are always striving to handle returns as fast as possible, so usually you will get your money back within a 3-5 (bank) days after receival of the returned items. We promise that you will always have your money returned within 14 days upon receival!
Can I return items bought on sale?
Sure! The same return rules cover items bought on sale as every other product sold on our website.
Who can I contact to get assistance?
How do I make a claim?
Please follow the return flow at the top of this page to make a claim. Make sure to have your order number ready, as we will need this to proceed with the claim.
Can I make a claim here, on an item I bought through a retail store?
Sorry! We do not handle claims on products bought via. retail stores. Please contact the retail store where you purchased it to make a claim.
Who pays the return freight when I make a claim?
If the item breaks within the standard 2-year right of complaints, we will pay the freight. Proceed with your claim by following the return flow at top of this page.
Who can I contact to get assistance?
Claims on orders made before 01/09-2022
All orders made through our website before September 1st 2022, will have to be dealt with manually via our customer service. Please get in touch with [email protected] to make a claim on these. Please include your order number and a description of what is wrong with the product(s), and attach a picture and proof of purchase.
For more detailed information about the terms and conditions of our return policies, please click here.