Withdraw from your purchase
You have the right to withdraw from your online purchase within 14 days of receiving your order.
Enter your order number and email address below to find an eligible order. You can then select the products you wish to withdraw from and submit your request.
If your withdrawal period has expired, or you wish to make a regular return or submit a claim, please visit our Returns & Claims page.
FAQ
How long do I have to withdraw from my purchase?
You can withdraw from an eligible online purchase within 14 days of receiving your order.
How do I find my order?
Enter your order number and the email address used when placing the order. Eligible products will then appear below.
Can I withdraw from only part of my order?
Yes, you can select the eligible products you wish to withdraw from.
What if my order is no longer eligible for withdrawal?
If the withdrawal period has expired, please visit our Returns & Claims page to view your available options.
Is a withdrawal the same as a claim?
No. Withdrawal applies when you change your mind about an eligible purchase. If a product is faulty or defective, please submit a claim through our Returns & Claims page.