Terms of Trade
Application, definitions and interpretation
These terms and conditions will apply to the purchase of goods by you (hereby referred to as “the customer” or “you”) on the site www.harkila.com. The site and goods are provided by Härkila, registered under trading name Outfit International A/S, registered under company number VAT DK15049847 at Outfit International A/S. Outfit International A/S trading address is Greve Main 10, 2670 Greve, Denmark(hereby referred to as “the supplier”, “Härkila”, “us” or “we”).
You can contact us via email at [email protected] or by telephone on 0044 330 027 2410
These are the terms on which we sell goods to you. By ordering any goods available on our website, you agreed to be bound by these terms and conditions. You can only purchase goods from the website if you are eligible to enter into a contract and are at least 18 years old.
Below follow explanations on how to interpret some of the terms used throughout these Terms & Conditions:
- By customer, private individuals (and not individuals acting on behalf of their trade business or profession) is meant.
- Contract means a legally binding agreement between you and Härkila for the supply of the goods ordered on our website.
- Delivery location means the customer’s premises or other location where the goods are to be supplied as set out in the order.
- By durable medium, we mean a type of medium that allows information to be stored by the recipient for future reference, without enabling changes to be made, for a period that is long enough for the purposes of the information. This can be via e.g. email.
- By goods, the goods advertised on the website that we supplied to you of the number and description as set out in the order are meant.
- Order means the customer’s order for the goods from the supplier as submitted following the process set out on the Website.
- By website, we refer towww.harkila.com, on which the goods are advertised and available for ordering.
Basis of sale
The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
A contract will be formed for the sale of ordered goods only when you receive an email from us confirming the order (order confirmation). You must ensure that the order confirmation is complete and accurate and inform us of any errors immediately. We are not responsible for any inaccuracies in the order placed by you. By placing an order, you agree to us providing you confirmation of the contract by means of an email containing all information (i.e. the order confirmation). You will receive the order confirmation within a reasonable time after making the contract, but no later than the delivery of any goods supplied under the contract. We have a legal duty to supply the goods in conformity with the contract.
No variation on the contract, whether regarding the description of the goods, fees or otherwise, can be carried out after it has been entered into, unless the variation is agreed upon by the customer and the supplier in writing.
Price and payment
The price of the goods and any additional delivery or other charges will be available on the website before the order has been completed. Furthermore, it will also be available in the order confirmation.
Prices and charges include 20% VAT, at the rate applicable at the time of the order.
You must pay by submitting your credit or debit card details with your order. It is your responsibility to make sure that there are sufficient funds on the card at the time the purchase is made. You must keep your card information accurate and up to date; this can be done in your account page.
Payments are made via our payment provider partners Adyen and Paypal. No fees for payment are added to the order.
The description of the goods is as set out on the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied.
In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. Please read more about the right of withdrawal for products made to order under Withdrawal and cancellations in these terms and conditions.
All goods that appear on the website are subject to availability.
We will deliver the goods to the delivery location by the time or period agreed in the contract without delay and no later than 30 days after the date on which the contract is entered into, unless the agreed delivery time is beyond 30 days after the order has been made.
In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:
A) we have refused to deliver the goods, or if delivery on time is essential, or you said to us before the contract was made that delivery on time was essential; or
B) after we failed to deliver on time, you had specified a later period which is appropriate to the circumstances and we failed to deliver within that period.
If you treat the contract at an end for a reason mentioned above, we will (in addition to other remedies) promptly return all payments made under the contract.
If you, in accordance with the above, were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order of any goods or rejecting goods that have been delivered. If you do so, we will (in addition to other remedies) return all payments made on the contract for any such cancelled or rejected goods without delay. If the goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
If any goods form a commercial unit (it is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the order for some of those goods without also cancelling or rejecting the order for the rest of them. This applies e.g. if a unit is sold as a 2 pack.
We deliver to all postcodes across the United Kingdom. Some remote areas are subject to additional delivery days. We do not generally deliver to addresses outside of England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. We cannot deliver to addresses other than the ones mentioned, including BFPO and PO Box addresses.
You agree that we may deliver the goods in instalments if we suffer from a shortage of stock or have another genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If the delivery is not completed as a result of you not picking up the parcel at the designated service point or not being at the address on delivery attempts, the parcel will be returned to us, for which you will not be charged any extra fees.
The goods will become your responsibility once delivery is completed. If you selected home delivery, the delivery is fulfilled once the parcel has been delivered at the address. If you selected service point delivery, the delivery has been fulfilled once delivered to the service point. You must, if reasonably possible, examine the goods before accepting them. Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.
Withdrawal and cancellation
The contract can be cancelled by using the right of withdrawal. You can use this right if you simply change your mind or for some other reason wish to cancel the contract, without having to provide Härkila with a reason for this decision, if it is made within the withdrawal period.
To exercise the right of withdrawal, you must inform us of this decision within 90 days from the date on which the order was delivered to you or a third party assigned by you (however not the carrier) acquires physical possession of the order in full. In case of instalment delivery, this period starts once the last part of the order has been delivered.
You can also choose to return the items within the withdrawal period without contacting us beforehand. Please see more information about the process and cost of returning goods in the next section.
You can inform us of your desire to exercise your right of withdrawal by contacting customer service at [email protected] or by telephone on 0044 330 027 2410.
You must return the item(s) to Härkila in undamaged condition at your own expense.We reserve the right to refuse a return if goods are not returned in a saleable condition or are damaged. Please see more information on how to return items further down in these terms and conditions.
The withdrawal right does not apply for:
A. goods that Härkila has made to your specifications or that are clearly personalised (made to order)
B. goods that are liable to deteriorate or expire rapidly.
If you have received goods in connection with the contract which you have cancelled, you must send back the goods or hand them over to us. This should be done no later than 14 days from the date on which you communicate to us that you wish to cancel the contract. The deadline is met if you send back the goods before the period of 90 days has expired.
The customer must arrange and bare all costs of the return shipping. This amount will not be reimbursed. As the customer is responsible for the parcel until it is delivered to our warehouse, it is suggested that the return be shipped with trackable shipping so that the customer is insured with the shipping service provider in the event of a lost return parcel.
Note that you are liable to package the items in a responsible matter to avoid damages during return shipping. You have the full liability for the return.
Returns are to be sent to:
Outfit International A/S
Greve Main 3
Reimbursements and possible deductions
Except as set out below, if you cancel a contract in full (i.e. all items in the order), we will reimburse you all payments we have received for that order. This also includes delivery costs except for the supplementary costs that may have arisen if you choose a type of delivery other than the least expensive type of standard delivery offered by us. Note that return costs are not reimbursed.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. By this, handling of the goods beyond that which is necessary to establish the nature, characteristics and function of the goods is meant. Such handling applies e.g. if it goes beyond the sort that would reasonably be allowed in a physical shop.
We will make the reimbursement without undue delay, and in all cases no later than:
A. 14 days after the day on which we received the returned goods in question from you; or
B. 14 days after the day on which you provide evidence that you have sent the goods back to us.
We will make the reimbursement using the same means of payment as was used for the initial transaction unless you have expressly agreed otherwise. In any event however, no fees will be added to the reimbursement.
In addition to the withdrawal and cancellation rights above, you also have statutory rights including that goods delivered are of satisfactory quality, are fit for their purpose and are as described.
Within six months of the date of delivery and in the event of the product being faulty, you are entitled to a repair or replacement. Or a where repair/replacement is not possible a refund. After six months from the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.
If your goods are non-conforming or we have delivered the incorrect goods at the time of delivery, you are advised to contact our sales support if you should refuse to receive the goods, www.harkila.com/contact-us
You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. The purchase price will be refunded to the customer along with the return delivery costs once the goods have been received.
For further information about your statutory rights, please contact the UK International Consumer Centre.
Circumstances beyond the control of either party
In the event of any failure by a party because of something beyond its reasonable control, the party will advise the other party as soon as reasonably practicable. The party’s obligations will be suspended so far as is reasonable to amend the failure, and the party will not be liable for any failure which it could not reasonably avoid. This does not, however, affect the customer’s rights relating to delivery and any right to cancel as stated in these terms and conditions.
The supplier does not exclude liability for:
- any fraudulent act or omission; or
- personal injury or death caused by negligence or breach of the supplier’s other legal obligations. Subject to this, the supplier is not liable for a loss which was not reasonably foreseeable to both parties at the time when the contract was made; or
- loss (e.g. loss of profit) to the customer’s business, trade, craft or profession which would not be suffered by a consumer – because the supplier believes the customer is not buying the goods wholly or mainly for the business, trade, craft or profession.
Governing law, jurisdiction, and complaints
The contract including any non-contractual matters is governed by the law of England and Wales. Disputes can be submitted to the restriction of the courts of England and Wales or, if the customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.
If have a complaint about a product, our website or anything else, please contact our customer service at [email protected] or by telephone on 0044 330 027 2410 We will always try to find a reasonable solution. In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the UK International Consumer Centre here.
Standard Withdrawal Form
To: Outfit International A/S
Greve Main 10, 2670 Greve, Denmark
I/we [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following products [*] for the supply of the following service, ordered on [*] /received on [*] ____________ (date received)
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper)
[*] Delete as appropriate.