Returns - Härkila
WITHDRAWAL AND CANCELLATION
The contract can be cancelled by using the right of withdrawal. You can use this right if you simply change your mind or for some other reason wish to cancel the contract, without having to provide Härkila with a reason for this decision, if it is made within the withdrawal period.
To exercise the right of withdrawal, you must inform us of this decision within 90 days from the date on which the order was delivered to you or a third party assigned by you (however not the carrier) acquires physical possession of the order in full. In case of instalment delivery, this period starts once the last part of the order has been delivered.
You can also choose to return the items within the withdrawal period without contacting us beforehand. Please see more information about the process and cost of returning goods in the next section.
You can inform us of your desire to exercise your right of withdrawal by contacting customer service at [email protected] or by telephone on 0044 330 027 2410.
You must return the item(s) to Härkila in undamaged condition at your own expense.We reserve the right to refuse a return if goods are not returned in a saleable condition or are damaged. Please see more information on how to return items further down in these terms and conditions.
The withdrawal right does not apply for:
A. goods that Härkila has made to your specifications or that are clearly personalised (made to order)
B. goods that are liable to deteriorate or expire rapidly.
If you have received goods in connection with the contract which you have cancelled, you must send back the goods or hand them over to us. This should be done no later than 14 days from the date on which you communicate to us that you wish to cancel the contract. The deadline is met if you send back the goods before the period of 90 days has expired.
The customer must arrange and bare all costs of the return shipping. This amount will not be reimbursed. As the customer is responsible for the parcel until it is delivered to our warehouse, it is suggested that the return be shipped with trackable shipping so that the customer is insured with the shipping service provider in the event of a lost return parcel.
Note that you are liable to package the items in a responsible matter to avoid damages during return shipping. You have the full liability for the return.
Returns are to be sent to:
Outfit International A/S
Greve Main 3
REIMBURSEMENTS AND POSSIBLE DEDUCTIONS
Except as set out below, if you cancel a contract in full (i.e. all items in the order), we will reimburse you all payments we have received for that order. This also includes delivery costs except for the supplementary costs that may have arisen if you choose a type of delivery other than the least expensive type of standard delivery offered by us. Note that return costs are not reimbursed.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. By this, handling of the goods beyond that which is necessary to establish the nature, characteristics and function of the goods is meant. Such handling applies e.g. if it goes beyond the sort that would reasonably be allowed in a physical shop.
We will make the reimbursement without undue delay, and in all cases no later than:
A. 14 days after the day on which we received the returned goods in question from you; or
B. 14 days after the day on which you provide evidence that you have sent the goods back to us.
We will make the reimbursement using the same means of payment as was used for the initial transaction unless you have expressly agreed otherwise. In any event however, no fees will be added to the reimbursement.