HOW DO I MAKE A RETURN OR CLAIM?

You can return your purchase or parts of it for up to 90 days after you have received your shipment. To make a return, click here and create your return. You will need your order number and your order confirmation e-mail (the receipt you got when you made the order). Once your return has been created, a return label will be sent to you by e-mail. You must print this return label and attach it to your parcel. (Put den også ind I den generelle FAQ.

If you regret your order, please proceed with your return by following the return flow above. It will provide you/us with the necessary information to handle your return and also give you a shipping label.

You can surely try your clothes on. However, if you intend to return your item(s), it is important that you do not remove any hangtags as well as keep all original packaging on the product.

Yes! We are offering free returns on ALL orders within our 90 days return policy. To claim your free return, please follow the return flow above, which will end up providing you with a return label – print it, stick it to the pack, and ship it through your local DHL access point - https://locator.dhl.com/.

No, it is not possible to refuse the package when delivered to you unless you have been in contact with our customer service, and we have agreed upon this.

Your money will always be transferred back to the account used to make the purchase. This is to prevent fraud and to make sure the money gets back into the right hands. If your account is closed, please contact [email protected]. If you bought an item with a gift card, then follow the flow, and message sales support afterwards.

We are always striving to handle returns as fast as possible, so usually you will get your money back within a 3-5 (bank) days after receival of the returned items. We promise that you will always have your money returned within 14 days upon receival!

Sure! The same return rules cover items bought on sale as every other product sold on our website.

We are always here to help! If you’re in need of assistance, please contact [email protected].

Please follow the return flow at the top of this page to make a claim. Make sure to have your order number ready, as we will need this to proceed with the claim.

Sorry! We do not handle claims on products bought via. retail stores. Please contact the retail store where you purchased it to make a claim.

If the item breaks within the standard 2-year right of complaints, we will pay the freight. Proceed with your claim by following the return flow at top of this page.

We are always here to help! If you’re in need of assistance, please contact [email protected].

All orders made through our website before September 1st 2022, will have to be dealt with manually via our customer service. Please get in touch with [email protected] to make a claim on these. Please include your order number and a description of what is wrong with the product(s), and attach a picture and proof of purchase.